About this guide: Murgado Lincoln of Chicago serves Lincoln owners throughout Chicago and the surrounding area from our location at 2501 N Elston Ave. This guide was last reviewed September 8, 2026 and combines Lincoln's published national program information with Murgado Lincoln of Chicago's currently published service offers. Program terms, eligibility, service-area limits, and availability can change, so confirm current details with our service team when scheduling.

Lincoln offers two convenience-focused service options that are easy to mix up: Pickup & Delivery and Mobile Service. With Pickup & Delivery, a team member picks up your vehicle, brings it to the dealership for an eligible service appointment, and returns it after the visit. With Mobile Service, a Lincoln Certified Technician comes to an eligible location to perform qualifying basic maintenance without taking your vehicle to the dealership. As of September 8, 2026, Murgado Lincoln of Chicago advertises complimentary Pickup & Delivery for scheduled service appointments within 10 miles of the dealership and complimentary Mobile Service for eligible basic maintenance appointments. Some exclusions apply, and the underlying maintenance, parts, repairs, taxes, fees, or other charges are not necessarily included. Call our service department at (779) 246-4787 to confirm current availability and terms for your Lincoln.

This guide explains how each option works, what kinds of service may qualify, who typically qualifies, what a Lincoln loaner may involve, and how to schedule service with Murgado Lincoln of Chicago.

Pickup & Delivery: What It Actually Is

Lincoln Pickup & Delivery is a manufacturer-supported convenience program offered through participating Lincoln retailers. A team member coordinates pickup of your vehicle from an eligible location, brings it to the dealership for service, and returns it after the service visit is complete.

Lincoln's published national program terms state that complimentary Pickup & Delivery is available for vehicles within the 4-year/50,000-mile New Vehicle Limited Warranty and may also be available for vehicles outside that window at participating Lincoln retailers. Separately, Murgado Lincoln of Chicago currently advertises complimentary Pickup & Delivery for scheduled service appointments within 10 miles of the dealership. The dealership's current offer is listed as valid through September 30, 2026. Eligibility, scheduling capacity, and offer terms should be confirmed when you book.

A Lincoln Loaner or alternative transportation may also be available for eligible service visits, subject to program terms and dealer availability. It is not guaranteed for every appointment, so ask about transportation options when scheduling.

Mobile Service: What It Actually Is

Mobile Service is different: instead of bringing your Lincoln to the dealership, a Lincoln Certified Technician comes to an eligible location to perform qualifying work on-site. Murgado Lincoln of Chicago's current offer describes Mobile Service as an option for eligible basic maintenance appointments, with some exclusions.

Because Mobile Service does not provide the same equipment and facilities as a full dealership service bay, it is generally best suited to qualifying basic maintenance rather than work that requires a lift, specialized shop equipment, extensive disassembly, or more involved repairs. The exact services available can vary by vehicle, location, technician capacity, and the work requested. Contact the service team before scheduling to confirm whether your specific service can be performed through Mobile Service.

Lincoln's published program language states that Mobile Service is offered by participating retailers and may be limited by availability, distance, or other retailer-specified criteria. Lincoln also states that Mobile Service does not include parts or repair charges. Murgado Lincoln of Chicago currently advertises the Mobile Service option itself as complimentary for eligible basic maintenance appointments. Some exclusions apply, so confirm both service eligibility and any charges associated with the maintenance or repair before the appointment.

Pickup & Delivery vs. Mobile Service: Which One Applies to You?

Note: If you're not sure which option fits your situation, describe what your Lincoln needs when you schedule. Our service team can confirm whether Mobile Service is available for the requested work, whether Pickup & Delivery is available for your location, or whether a standard dealership visit is the better fit.

What Does Either Option Cost?

As of September 8, 2026, Murgado Lincoln of Chicago advertises complimentary Pickup & Delivery for scheduled service appointments within 10 miles of the dealership and complimentary Mobile Service for eligible basic maintenance appointments. These offers relate to the convenience option itself; they do not mean that the underlying maintenance or repair is free. Parts, repairs, maintenance, taxes, fees, and other applicable charges may still apply unless they are separately covered by warranty, a maintenance plan, or another valid offer.

Lincoln's national Mobile Service disclosure also states that Mobile Service does not include parts or repair charges. For Pickup & Delivery, the transport may be complimentary when the appointment and location qualify, while the dealership service performed on the vehicle is priced according to the applicable repair order, warranty coverage, maintenance plan, or service offer. Ask for pricing and current offer terms when scheduling.

How to Schedule Pickup & Delivery or Mobile Service

You can request either option when scheduling your service appointment by phone at (779) 246-4787 or online through our scheduling page. You may also use the Lincoln app where supported. Mention which option you would like when booking so the service team can confirm your location, vehicle, requested work, current offer terms, and availability before the appointment.

The Lincoln app, formerly known as the Lincoln Way App, can provide supported vehicle and service information and may offer service-related features depending on the vehicle and account. Available app features can vary, so use the dealership's scheduling page or contact the service team if you need confirmation for a specific appointment.

Which Lincoln Models Qualify?

Pickup & Delivery and Mobile Service are service options administered through participating retailers rather than benefits limited to one specific Lincoln model. Eligibility can still depend on the vehicle, requested service, location, program terms, and retailer availability. If you drive an older Lincoln or need work beyond basic maintenance, confirm eligibility directly rather than assuming your vehicle or requested service qualifies.

Dealer vs. Independent Shop: Does This Convenience Factor Change the Equation?

Lincoln Pickup & Delivery and Lincoln Mobile Service are manufacturer-supported programs offered through participating Lincoln retailers. Independent repair shops do not participate in these Lincoln programs, although individual independent shops may offer their own pickup, delivery, loaner, or mobile-service options. Service completed by Murgado Lincoln of Chicago can also be documented through the dealership's service records.

Convenience is only one factor when choosing where to service a vehicle. For some routine maintenance or repairs that do not require Lincoln-specific warranty procedures, tools, or dealership support, an independent shop may also be an option. Pickup & Delivery and Mobile Service simply provide additional convenience choices for eligible appointments through the Lincoln dealership.

Frequently Asked Questions

Is Lincoln Pickup & Delivery really free?

Murgado Lincoln of Chicago currently advertises complimentary Pickup & Delivery for scheduled service appointments within 10 miles of the dealership, subject to current offer terms and availability. The pickup and return service may be complimentary, but the maintenance, parts, repairs, taxes, fees, or other charges associated with the service visit may still apply.

What's the difference between Mobile Service and Pickup & Delivery?

Mobile Service means a technician comes to an eligible location and performs qualifying work there. Pickup & Delivery means your vehicle is picked up, brought to the dealership for an eligible service appointment, and returned afterward.

Can Mobile Service handle a check engine light or major repair?

It depends on the issue and what can safely be handled on-site. Murgado Lincoln of Chicago's current Mobile Service offer is focused on eligible basic maintenance. A warning light or other concern may require diagnosis or repair at the dealership, particularly if the work needs specialized equipment, a lift, or more extensive testing. Contact the service team to determine the appropriate appointment type.

Do I get a loaner car with Mobile Service?

A loaner is typically not part of a Mobile Service appointment because the vehicle remains at your location. For eligible dealership service visits, a Lincoln Loaner or alternative transportation may be available subject to program terms and dealer availability.

Is my older Lincoln still eligible for these programs?

Possibly. Lincoln's published terms state that complimentary Pickup & Delivery may be available outside the standard 4-year/50,000-mile New Vehicle Limited Warranty at participating Lincoln retailers. Mobile Service eligibility can also vary based on the vehicle, location, requested work, and retailer criteria. Confirm current eligibility with our service team.

How far will Murgado Lincoln of Chicago travel for pickup, delivery, or mobile service?

Murgado Lincoln of Chicago currently advertises complimentary Pickup & Delivery for scheduled service appointments within 10 miles of the dealership at 2501 N Elston Ave. Mobile Service availability should be confirmed for your specific address. Service-area limits and offer terms can change, so confirm current availability when scheduling.

Can I use these programs for a Grand Touring plug-in hybrid?

A Grand Touring plug-in hybrid is not automatically excluded simply because of its powertrain. Eligibility still depends on the specific vehicle, requested work, location, program terms, and retailer availability. Some services involving high-voltage or specialized equipment may require a dealership visit, so confirm the appropriate service option when scheduling.

Schedule Your Next Lincoln Service Visit

Whether your Lincoln needs eligible basic maintenance that may work as a Mobile Service appointment or dealership service that may qualify for Pickup & Delivery, our team can help determine which option fits your vehicle, location, and service needs.

Service Department: (779) 246-4787
Schedule Service Online | Current Service Offers

Program terms, eligibility, service-area limits, scheduling availability, and dealership offers are subject to change. Murgado Lincoln of Chicago's current published service offers should be reviewed when scheduling. Complimentary convenience services do not necessarily include maintenance, parts, repairs, taxes, fees, or other charges associated with the service visit. Loaner or alternative transportation availability is not guaranteed for every appointment.